Returns are permitted if you are not satisfied with your purchase and must be initiated by the buyer within 30 days from delivery date.
For Domestic Purchases:
If you are not satisfied with your purchase, you may return it (see exceptions in Paragraph F below), within 30 days of receipt, for a refund or replacement - subject to the following:
a) Contact us through eBay messages or the returns link to receive a Returned Merchandise Authorization (RMA) number to ensure proper handling of the return and/or replacement.
b) In order to be eligible for a full refund, less shipping expenses, your returned merchandise must be in its original new condition, as shipped, with all packaging, manuals, and paperwork intact and unaltered. Items which have been opened are returnable, however they will carry a restocking fee.
c) Customers remain responsible for the shipping and handling expenses incurred in shipping the item to them. If an item is offered with "Free Shipping," this means we are paying the freight on your behalf. If that product is returned for a refund, the shipping expenses incurred, will be deducted from the refund. If an item is refused, the carrier bills us for shipping both ways, and these expenses incurred on your behalf need to be deducted from your refund
d) All returns are subject to inspection. Products returned must be in brand new condition, as per Paragraph b), if not, it may be deemed non-refundable or will be subject to at least a 15% restocking fee. If your return is missing accessory components, or shows signs of wear - restocking fees will be higher. For specific restocking fees that may be applicable to your return, please contact us through eBay messages.
e) Returns should be packed in an outer shipping carton, not just the original box/packing of the product. The RMA# should be clearly inscribed on the shipping label. A copy of your invoice and Order # should be included, and your return should be insured, with shipping costs pre-paid. We cannot accept any COD shipments.
f) There are product categories which are not returnable due to hygienic or sanitary as required by manufacturers. If your items is a consumable good or is has been locked by a manufacturer such as Apple or HP the return will not be accepted
For Warranty information, merchandise lost / any other issues in transit, or order cancellations, please contact us through eBay Messages. In an event where there is an error regarding a price error or description, we will notify you ASAP. In this event there will be no obligation to proceed with the purchase. Any amount charged to the customer will be 100% refunded.
For International Purchases:
Returns will be accepted within 30 days of the receipt of the item. In order to be eligible for a refund your returned merchandise must be in its original unopened condition, as shipped, with all packaging, manuals, and paperwork intact and unaltered. Items removed from their 'blister-pack' display packaging are non-refundable.
International Buyers must pay return shipping via the same method originally shipped.
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Our goal is to make sure you are customer 100% satisfied with your order. When you receive your order take a minute to leave us positive feedback at eBay. If you are not satisfied with any part of our service we please contact us to allow us correct the problem, prior to leaving your feedback. Please send us a message through eBay and let us know how we can earn your 5 stars!
If you have any questions or comments, please contact us through eBay message.
